Effective Date: August 5, 2025
These Terms and Conditions govern your use of the Eminence Skills website (www.eminenceskills.com) and any services, courses, or products offered by Eminence PVT LTD Group. By using this website or purchasing from us, you agree to these terms.
- Use of Website
You agree to use this website for lawful purposes only. You must not use it in a way that may harm, disrupt, or interfere with our services or other users.
- Intellectual Property
All content on this website, including text, images, course material, and branding, is the property of Eminence Skills and may not be copied, shared, or reproduced without permission.
- Products and Services
We offer books, courses, and consultancy services through our website. We reserve the right to change or update any offering at any time without prior notice.
- Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment is required in full before products are shipped or course access is granted.
- Shipping (for books)
Books purchased through our website will be shipped within 3 to 5 business days unless otherwise stated. Delays may occur due to public holidays or external courier issues.
- Online Courses
Access to online courses is provided via email or an online portal once payment is confirmed. Access is for the individual purchaser only and must not be shared.
- Refund Policy
- Books: Refunds will only be issued for books that arrive damaged or if the incorrect book was sent. Requests must be made within 7 days of delivery.
- Courses: Refunds for online or in-person training are only available if cancellation is made at least 72 hours before the course start date.
- Consultancy Services: Refunds are not issued for consultancy services once a session has been confirmed or completed.
To request a refund, please contact us at annah@eminenceskills.com with your order details and reason for the request.
- Cancellations
If we need to cancel a course or service for any reason (e.g. minimum enrolments not met), you will be offered a full refund or the option to reschedule.
- Limitation of Liability
We do our best to ensure all information is accurate and up to date. However, we are not liable for any errors, interruptions, or loss resulting from use of the website or services.
- Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for how we collect, store, and use your personal information.
- Contact Details
If you have questions or concerns regarding these terms, please contact us:
Email: annah@eminenceskills.com
Phone: 1300 105 625
Website: www.eminenceskills.com